Terms & Conditions
Last Updated: June 20, 2026
Welcome to HR Enterprises. By booking our services or using our website, you agree to the following Terms & Conditions. Please read them carefully before requesting any appliance repair, maintenance, or cleaning service.
1. Scope of Services
HR Enterprises provides repair, maintenance, inspection, and cleaning services for various home appliances, including kitchen chimneys, hobs, cooktops, microwave ovens, refrigerators, washing machines, air conditioners, geysers, and other eligible household equipment. Service availability may vary depending on your location and the type of appliance.
2. Booking and Appointments
Customers are responsible for providing accurate contact information, service addresses, and details about the appliance issue when scheduling a visit. Appointment times are approximate and may change due to traffic, weather, technician availability, or unforeseen circumstances.
3. Inspection and Repair Estimates
An initial inspection may be required to identify the fault and determine the appropriate repair. Any estimate provided before diagnosis is indicative and may be revised if additional issues or replacement parts are discovered during servicing. Work will proceed only after the customer agrees to the applicable charges.
4. Charges and Payments
Service fees, labour charges, and the cost of replacement parts, where applicable, will be communicated before completing the repair. Payment is expected using the accepted methods offered by HR Enterprises upon completion of the service unless otherwise agreed.
5. Spare Parts and Replacements
Where replacement components are necessary, HR Enterprises will use suitable quality parts based on availability and compatibility. The cost of such parts is separate from labour charges unless specifically included in a quoted package.
6. Customer Responsibilities
Customers should ensure technicians have safe and reasonable access to the appliance and provide accurate information about any known issues or previous repairs. HR Enterprises is not responsible for delays or additional costs resulting from incomplete or incorrect information.
7. Warranty on Repairs
Where a service warranty is offered, it applies only to the specific repair work or replacement parts covered by the stated terms. The warranty does not extend to unrelated faults, accidental damage, misuse, unauthorized repairs, power fluctuations, or normal wear and tear.
8. Cancellation and Rescheduling
Appointments may be cancelled or rescheduled by contacting HR Enterprises in advance. Repeated last-minute cancellations or situations where technicians cannot access the service location may result in a visit or inspection charge, where applicable.
9. Limitation of Liability
While our technicians exercise reasonable skill and care, HR Enterprises shall not be liable for indirect, incidental, or consequential losses arising from appliance failure, delays in repair, pre-existing defects, manufacturer issues, or circumstances beyond our reasonable control.
10. Website Usage
Any information published on the HR Enterprises website is intended for general informational purposes. We reserve the right to modify service descriptions, pricing, or website content without prior notice.
11. Intellectual Property
All text, graphics, logos, images, and other content displayed on the HR Enterprises website are the property of HR Enterprises or are used with appropriate authorization. Unauthorized copying, reproduction, or distribution is prohibited without prior written permission.
12. Privacy
Any personal information collected while providing our services or through our website will be handled in accordance with our Privacy Policy and used only for legitimate business purposes.
13. Changes to These Terms
HR Enterprises may revise these Terms & Conditions from time to time to reflect changes in business operations, legal requirements, or service offerings. The updated version will become effective upon publication on our website.
14. Contact Information
For questions regarding these Terms & Conditions or our services, please contact HR Enterprises using the contact details available on our official website or customer support channels.